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Tat Ann Building. 40 Jalan Pemimpin, #04-05 Singapore 577185

Operating Hours: Monday to Friday 9.30am – 4.30pm

Saturday 10am – 4pm

Avoid Lunch Hour: 1-2pm

Sunday and PH CLOSED

Email: [email protected]

Phone: +65 6100 3168

Website: www.genconnect.com.sg

Frequently Asked Questions (FAQ)

Example 1: When will I be charged?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

Example 2: My payment has been declined

Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.

Example 3: I received an incorrect item

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Service team with the order number and the incorrect item’s name and number.

Example 4: Can I amend my order?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

Example 5: I'm having technical issues

If you’re having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OS X etc. Our website works best the Chrome and Firefox browser.

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